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I cannot download pictures through the USB Port. I have tried through Canon Software and Picasa. I have updated all the Canon drivers and the camera works fine in Windows 7. It recognizes the camera and states there is a driver available but it cannot install it. I get the same error when I removed the memory card and installed it directly into the PC. It is like the OS doesn't know what to do with the driver. I also tried going through the Photo App but the camera doesn't come up in the import menu.

The camera when plugged in is listed in device manager. Avg Antivirus Software Trial Version Free Download more. It is not a camera problem. I cannot download pictures through the USB Port.

I have tried through Canon Software and Picasa. I have updated all the Canon drivers and the camera works fine in Windows 7. It recognizes the camera and states there is a driver available but it cannot install it. I get the same error when I removed the memory card and installed it directly into the PC. It is like the OS doesn't know what to do with the driver. I also tried going through the Photo App but the camera doesn't come up in the import menu. The camera when plugged in is listed in device manager.

It is not a camera problem. When you connect the camera or put in the SD card, do you get a new DRIVE LETTER under 'Computer'? Copy/move the pictures from it onto your computer. Like most you'll probably find them under som DCIM (Digital Camera IMages) directory..- Shenan Stanley MVP 2005-2011 & 2013-2015 Insider MVP 2016-. It isn't listed under computer. Only under device manager under other devices.

====================================== Just wondering.if you insert your memory card in it's slot on the PC.and go to.Computer.can you find Devices With Removable Storage? Each slot on the Media Reader should be recognized with a drive letter. Examples: Removable Disk (E:) Removable Disk (F:) Removable Disk (G:) One of those drive letters should represent the slot the memory card is in. If you find it.you should be able to copy the photos from there.Volunteer J - MS-MVP..This Is Not Tech Support. ***Proceed at your own risk***. The only place the memory card shows up is in Device Manager.

Other Devices. It does the same thing the camera does.

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Windows identifies both the camera and Memory card and states that drivers are available. It then tells me to update the drivers. I click yes and during the driver update I get this message: ' Windows found driver software for your device but encountered an error attempting to install it' MTB USB Device.

The data is invalid.' SO it seems the driver is there, but for some reason the OS doesn't know how to install it. It is not the camera because I get it to work fine on Windows 7 in both the Canon Software and Picaso. Also, it is a Plug and play device so Windows should automatically update it. I tried the Photo App but it doesn't recognize the camera. I noticed a lot of people have been having these same issues.

The only place the memory card shows up is in Device Manager. Other Devices. It does the same thing the camera does. Windows identifies both the camera and Memory card and states that drivers are available. It then tells me to update the drivers. I click yes and during the driver update I get this message: ' Windows found driver software for your device but encountered an error attempting to install it' MTB USB Device.

The data is invalid.' SO it seems the driver is there, but for some reason the OS doesn't know how to install it. It is not the camera because I get it to work fine on Windows 7 in both the Canon Software and Picaso. Also, it is a Plug and play device so Windows should automatically update it. I tried the Photo App but it doesn't recognize the camera.

I noticed a lot of people have been having these same issues. Have you checked for Windows 8 drivers for your hardware (from the manufacturer's web page, not using anything built into Windows.)? Was this an upgrade on a machine or did this machine come with Windows 8?.- Shenan Stanley MVP 2005-2011 & 2013-2015 Insider MVP 2016-. The only place the memory card shows up is in Device Manager. Other Devices. It does the same thing the camera does. Windows identifies both the camera and Memory card and states that drivers are available.

It then tells me to update the drivers. I click yes and during the driver update I get this message: ' Windows found driver software for your device but encountered an error attempting to install it' MTB USB Device. The data is invalid.' SO it seems the driver is there, but for some reason the OS doesn't know how to install it. It is not the camera because I get it to work fine on Windows 7 in both the Canon Software and Picaso.

Also, it is a Plug and play device so Windows should automatically update it. I tried the Photo App but it doesn't recognize the camera.

I noticed a lot of people have been having these same issues. ============================================= I could be wrong and it certainly would not be the first time but I'm thinking you may have a hardware issue.

Maybe the retailer that sold the computer or the support division of the computer manufacturer could help you.Volunteer J - MS-MVP..This Is Not Tech Support. ***Proceed at your own risk***. The camera is a Canon Elph 310 and the memory card is SanDisk. I tried another camera and it wouldn't read that either.

I did call Asus and talked to their technical help. Not much help there. Microsoft Essential Antivirus Software Free Download For Windows 7. It seemed like the rep was reading from a script and just wanted me to reinstall Windows 8. I can do that but it seems like an extreme step. It would take me hours to reload all the programs.

I also had a problem with my automatic back up with Windows 8. I had to buy a separate program called Acronis to get that to work.